Terms & Conditions

Speechaus (we, us or our) ABN 96648574136 owns and operates this platform and the online program material content and resources (Content).

As the program purchaser and student, you are referred to as you or your throughout these terms and conditions (Terms).

We require 2 full working days’ notice (48 hours) for any cancellations or changes to your appointment via email to admin@speechaus.com. Clients who provide less than 2 full working days’ notice (48 hours), or miss their appointment, will be charged the full session fee. If you do not attend your appointment, cancel or try to reschedule your time with less than 2 working day’s notice: 1) The full fee for the appointment will be billed, or, 2) If the fee has already been paid, a refund will not be given.

Sessions that are cancelled due to illness will require a medical certificate to avoid the full session fee.

Please send an email to 📩 admin@speechaus.com
We refer you to the cancellation policy / sick policy for SPEECHAUS clients outlined at booking- 48 business hours for cancellations.

Sessions that are cancelled due to illness will require a medical certificate to avoid the full session fee.

Please send an email to admin@speechaus.com
We refer you to the cancellation policy / sick policy for Speechaus clients clients outlined at booking- 48 business hours for cancellations.

Your Personalised English Pronunciation Audit & The Fix Your Lisp Clear Speech Audit

Submission of screener test and communication tasks

30-minute Feedback Recommendation Session

Access to the Pronunciation Success Plan/ Clear Speech Plan which you can use as a working document to guide independent goal setting.

All audits expire within 12 months. If you fail to submit your audit within this time frame repurchase will be required.

Audit submission recordings are not available for viewing after submission.

Silver, Gold & Platinum Programs 

Each program provides limited bonus access to the Speechaus Practice Platform as follows:

Silver- 10 weeks

Gold- 20 weeks

Platinum- 6 months

After which access will expire. Clients are welcome to keep subscription ongoing at $50/mo. Speechaus clinic will never bill this ongoing access without a client’s request. 

All programs expire within 12 months. If you fail to complete your sessions within that time frame, sessions beyond 1 year of purchase that remain will not be rendered. It is your responsibility to complete all sessions within the allocated time frame and no exceptions will be made. 

We cannot guarantee that, as a result of completing the Program you will achieve a particular result with your communication, speaking, social interaction, voice tone and career-based communication. All results depend on the individual’s participation, motivation and other factors. You full agree that there are no guarantees relating to a specific outcome or the results you can expect from using the information and instructions in these programs.

This agreement is governed by the law in force in the State of Victoria, Australia.

Please refer to the Privacy Policy page.

1.1 We own and operate the program (Program) and provide it through several different methods, including our website www.thevoicescience.com, dialogue with you, email and other forms of communication. All of the platforms we use and the ways we communicate with you are referred to as the Platform in these Terms and include any website or third party forum such as Facebook or Zoom that we use.

1.2 These Terms into effect when you register for the Program. In enrolling in the program you agree to these Terms applying to you.

2.1 When you enrol in the Program, we will send you an email confirming receipt of your enrolment and confirmation you are accepted in the program. It is at this point a contract is in place between us.

2.2 To undertake the Program, we grant you a licence for personal and for non-commercial use for the limited, revocable, non-exclusive and non-transferable participation in the Program.

2.3 As part of that licence and the participation in the Program, you agree not to copy, reproduce, distribute or use the content included in our Program (Content). Further, you agree not to sell, transfer, lease, modify, distribute or publicly perform the Content.

2.4 If you breach this agreement by sharing our information or misusing it, we reserve the right to end your participation in the Program before it ends at our discretion.

The Price of our Program is listed on our Platform at the time of purchase. While we try and ensure that all details, descriptions and prices that appear on our Platform are accurate, errors may occur. Where we become aware of any such error, we will endeavour to correct it as soon as we are reasonably able.

#4 Payment

4.1 Payment must be made by the method you choose from our Platform and may be paid upfront or on a payment plan, depending on the price of the Program and our payment options (Payment).

4.2 Payment may be subject to additional fees, terms and conditions imposed by the third party payment processor we use (if any). Where a third party payment processor is used for Payment, please review the relevant fees and terms of that processer before choosing your payment method.

4.3 You will be charged in Australian dollars unless advised otherwise and where applicable, Goods and Services Tax (GST) will be added to the price.

#5 Program

The Program inclusions are set out in the Schedule to these Terms. We reserve the right to make changes to the Program at any time if we feel that they will be beneficial to the students in the Program at any given time. If we do propose to make a change, we will provide reasonable notice where we are able if you are mid-way through a Program, noting no such requirement is applicable where you have finished or graduated from a Program.

#6 Your Obligations

When you register for the Program, you are making an agreement with us that you will:
(a) have access to an adequate internet connection;
(b) be able to participate in the Program without any interruptions;
(c) undertake the Program content as directed by us; and
(d) not record any sessions of the Program without our permission.

#7 Refund Policy

In signing up to this Program, please note that we do not give refunds if you change your mind. Any refund will be at our absolute discretion. If you are unable to participate in the Program, we may choose, at our option, to postpone your participation to the next offering of the Program and this is our default option where you cannot participate in the dates for the intake of the Program into which you have enrolled.

#8 Platform

When we refer to our Platform it also includes references to third party platforms, we use to deliver the program to you and which we currently use as at the date of these Terms or may use in the future. By accessing and/or using our Platform, you warrant to us that you:
(a) have reviewed these Terms and our Privacy Policy and note that these two documents together form our agreement with you;
(b) acknowledge and agree that any use of a third party platform means you will be subject to the terms and conditions of that platform as well as these Terms;
(c) have the legal capacity to enter into this agreement, or if you are under 18 years of age, you have your parent’s or legal guardian’s permission to access and use the Platform and they have agreed to the Terms on your behalf; and
(d) agree to use the Platform in accordance with these Terms.

#9 Limitation on Claims

9.1 We have no liability to the extent that a failure of the Content or your use or implementation of the Content or the associated Coaching is caused by any act or omission on your part.

9.2 We do not guarantee that you will experience any change or transformation in your life and/or business as a result of participating in the Program.

9.3 Our liability for failure to comply with a consumer guarantee under the Australian Consumer Law is limited to repair, replacement or re-supply of the goods or services.

9.4 Subject to Clauses 10.1, 10.2, 10.3 and 10.4, no attempt is made to exclude or limit liability arising under the Australian Consumer Law to the extent that there is a statutory restriction on such exclusion or limitation. In all other respects, our total liability for loss or damage of every kind, whether arising pursuant to these Terms or in any other way out of or in relation to the supply of the services, their sale, delivery or the way they behave, and whether in tort or contract or in any other cause of action, is limited to an amount equivalent to the sum paid by you to us for the services.

#10 Warranty Disclaimer

To the extent permitted by law, any condition or warranty that would otherwise be implied into these Terms is hereby excluded. Further, the application of the United Nations Convention on Contracts for the International Sale of goods (the Vienna Convention) to this agreement (by virtue of any law relevant to this agreement) is excluded.

#11 Intellectual Property rights

11.1 Unless otherwise indicated, we own or licence all intellectual property rights, title and interest in our Platform, Content and Program. Your use and access of our Platform and any Content does not grant or transfer to you any rights, title or interest in relation to our Platform, Program or Content and you agree not to, without our prior written consent:
(a) copy or use, in whole or in part, any Content;
(b) reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any Content to any third party; or
(c) breach any intellectual property rights connected with our Platform, including (without limitation) by:

(1) altering or modifying any of the Content;
(2) causing any of the Content to be framed or embedded in another website or platform; or
(3) creating derivative works from the Content.

#12 User Content

12.1 You may be permitted to post, upload, publish or submit relevant information and content, including reviews, on our Platform (User Content). By making User Content available to us, you grant to us a worldwide, irrevocable, perpetual, non-exclusive, transferable, royalty-free licence to use the User Content, with the right to use, view, copy, adapt, modify, distribute, license, sell, transfer, communicate, publicly display, transmit, stream, broadcast, access, or otherwise exploit such User Content on, though, or by means of our Platform.

12.2 You agree that you are solely responsible for all User Content that you make available. You represent and warrant that:
(a) you are either the sole and exclusive owner of all User Content or you have all rights, licences, consents and releases that are necessary to grant to us the rights in such User Content as contemplated by these Terms; and
(b) neither the User Content nor the posting, uploading, publication or submission of the User Content or our use of the User Content on, through or by means of our Platform will infringe, misappropriate or violate a third party’s intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.

12.3 We do not endorse and are not responsible for any User Content. We may, at any time at our sole discretion, remove any User Content.

#13 Exclusion of Competitors

In signing up for the Program, you agree that you will not use our Platform or copy the Program in any way that competes with our business. If you breach this term, we will hold you responsible for any loss, damage or expense, howsoever arising, and hold you accountable for any profits that you may make from non-permitted use.

#14 Discontinuance

We may, at any time and without notice to you, discontinue our Platform in whole or in part. We may also exclude any person from using our Platform, at any time at our sole discretion. We are not responsible for any liability you may suffer arising from or in connection with any such discontinuance or exclusion.

#15 Waiver

Any waiver of any provision of the terms of service will be effective only if in writing and signed by us. Without limiting the foregoing, if you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

#16 No Guarantees

16.1 While every effort has been made to accurately represent the Program, there is no guarantee that you will achieve the results desired. Your level of success in completing the Program depends on your compliance with your obligations under these Terms, the time you commit and other external factors and we cannot guarantee your success or any particular outcome or transformation, including the matters set out in the Schedule to the Terms under the heading “No Guarantees”.

16.2 You enter into the Program on this basis and agree to hold us harmless for failing to achieve any result desired or success in the Program.

#17 No Guarantees

17.1 While every effort has been made to accurately represent the Program, there is no guarantee that you will achieve the results desired. Your level of success in completing the Program depends on your compliance with your obligations under these Terms, the time you commit and other external factors and we cannot guarantee your success or any particular outcome or transformation, including the matters set out in the Schedule to the Terms under the heading “No Guarantees”.

17.2 You enter into the Program on this basis and agree to hold us harmless for failing to achieve any result desired or success in the Program.

#18 Disclaimer

18.1 You acknowledge and agree to proceed with the Program on the following basis:
(a) the information provided in our Program is based on our experience in our recognised field;
(b) we make no guarantee as to the likely outcomes or otherwise of participating in the Program or any other program, course, package or Coaching we offer.

18.2 You warrant that you have not relied on any testimonials published by us as a reliance to purchase the Program.

#19 Entire agreement

These Terms constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and us.

#20 Variation

We may modify these Terms from time to time by posting the amended Terms on our Platform. By continuing to participate in the Program after such modification, you agree to the amended terms. If you do not agree to the modifications, you must notify us immediately.

#21 Severance

The provisions of these Terms are severable and if any provision of these Terms is held to be void, invalid, illegal or unenforceable, that provision is severed from these Terms without affecting the validity or enforceability of the remainder of that provision or the other provisions in these Terms.

#22 Governing Law

The Governing Law set out in the Schedule to these Terms governs them. You agree to submit to and be bound by the exclusive jurisdiction of the courts and tribunals in that jurisdiction.